Wrong credentials

Hello, Skyleaders! 🚀

Encountering a "Wrong credentials" status can feel like a little bump on your journey to unlocking the full power of the Skylead, but don’t worry—it’s an easy fix! Here’s a guide to help you out if you run into this during login or your onboarding process.

When "Wrong credentials" pops up, it’s usually a gentle nudge that your email or password doesn’t match our records.

See that red "Wrong credentials" button? Go ahead and click it. This is your first step towards re-syncing your access.

Carefully re-enter your email and password. Double-check for any typos, and make sure caps lock isn’t playing tricks on you! After entering the correct details, hit submit! If all goes well, you’ll be moving forward in no time!

If this hiccup occurs while you’re onboarding, calmly close any pop-up windows, then click the "Wrong auth" button to refresh your credential input.

💡 Pro Tip: Always ensure your credentials are updated in your records, especially after a password change.

We hope this article helps clear up any login woes! If you need more assistance, the Skylead support team is just a message away. Here’s to smooth sailing ahead! 🌐✨